FAQs

1. Is all the jewelry and watches at BNB Luxury authentic?
Yes, BNB Luxury guarantees that all jewelry and watches sold through our website are 100% authentic. Each piece is carefully sourced from trusted authorized dealers and distributors, and items come with original serial numbers and, where applicable, certificates of authenticity.

2. Does BNB Luxury sell pre-owned or custom jewelry?
Yes, BNB Luxury offers a selection of pre-owned luxury jewelry and also provides custom jewelry services. Our pre-owned pieces are carefully inspected for authenticity and quality, and our custom jewelry service allows you to design one-of-a-kind pieces tailored to your style.

3. Do your watches and pre-owned jewelry come with original packaging?
Whenever possible, our pre-owned jewelry and watches include original packaging, serial numbers, and/or certificates of authenticity. If a specific item does not include these, we will note it in the product details.

4. Are you an authorized dealer for the brands you carry?
BNB Luxury is not an authorized dealer for the brands we sell. However, we source all our items directly from authorized dealers and distributors to ensure authenticity and quality.

5. How do you verify the authenticity of each item?
Our team thoroughly screens all vendors and performs detailed inspections on each piece. Every item bears the original manufacturer’s serial number, intact and unaltered. We also work closely with authorized dealers and trusted sources to uphold our quality standards.

6. Can I sell my jewelry or watch to BNB Luxury?
Yes, we offer a convenient selling service. Simply fill out the form on our "Sell Your Jewelry" page to request a free evaluation. Our specialists will guide you through the process to ensure a smooth and transparent transaction.

7. What if the jewelry piece does not have a serial number?
In rare cases, some jewelry pieces may not have a serial number if the manufacturer produced them without an imprint due to size or design limitations. Rest assured, every item we sell is verified for authenticity and quality.

8. How can I contact BNB Luxury for further assistance?
We’re here to help! Feel free to call us at 516-510-6638, email us at hello@bnbluxury.com, or complete the contact form on our website. Our team is available Monday to Friday, 10 am – 5 pm.